Solutions

Five ways we take manual work out of a business.

Every BWOK engagement starts with how the business operates and ends with a working system. These are the five kinds of system we design, build and run, for businesses in any industry.

01Process Automation
02AI Automation
03Custom Software
04E-commerce Systems
05Integrations & Infrastructure

How every engagement runs

One process, whatever we build.

The same six steps run every engagement, from the first conversation to a system in daily use. Select a step to see what happens there.

The business, its people and the problem, as they are. We start with how the business actually runs: who does what, which customers it serves, where the work piles up and what result would make a difference.
- Conversations with the owners and the people who do the work
- Review of the current operation, tools and data
- Agreeing the result the system has to produce

The business, its people and the problem, as they are. We start with how the business actually runs: who does what, which customers it serves, where the work piles up and what result would make a difference.

Conversations with the owners and the people who do the work
Review of the current operation, tools and data
Agreeing the result the system has to produce

What we design and build

Five solutions. One connected system.

Each solution is complete on its own. Most engagements combine two or three, and the process behind all five is the same.

Business Process Automation

Repetitive operational work handled by systems, with people in control.

Orders, enquiries, follow-ups, approvals, reporting and administrative routines run as workflows rather than daily manual effort.

Explore Process Automation

01Process Automationwhere it sits in the system

Parts of the system it concerns

Customer
Website
Application
Business logic
Database
AI
Automation
Analytics
Operations

Workflow and process mapping
Order and fulfilment workflows
Enquiry, quote and follow-up automation
Approval and hand-off flows
Administrative automation
Operational reporting

AI & Intelligent Automation

Repetitive decisions, content and customer interactions handled by practical AI.

Established AI models applied to specific tasks inside your workflow: classifying, drafting, extracting, summarising and assisting decisions, with a person in control of every outcome.

Explore AI Automation

02AI Automationwhere it sits in the system

Parts of the system it concerns

Customer
Website
Application
Business logic
Database
AI
Automation
Analytics
Operations

AI-assisted content and listing workflows
Document and data extraction
Classification and routing
Customer interaction assistance
Decision support from your own data
Team enablement

Custom Software & Internal Systems

Software built around your operation, not the other way round.

Web applications, internal tools, portals, dashboards and business systems with the accounts, data, permissions and logic your workflow needs.

Explore Custom Software

03Custom Softwarewhere it sits in the system

Parts of the system it concerns

Customer
Website
Application
Business logic
Database
AI
Automation
Analytics
Operations

Web applications
Internal tools and back offices
Customer and partner portals
Operational dashboards
Workflow systems
Product and SaaS development

E-commerce Systems & Automation

Stores, marketplaces and the operation behind them, run as one system.

Listings, catalogue, orders, stock, customer messages and reporting across owned stores and marketplaces such as Shopify, Etsy and Amazon, connected and automated.

Explore E-commerce Systems

04E-commerce Systemswhere it sits in the system

Parts of the system it concerns

Customer
Website
Application
Business logic
Database
AI
Automation
Analytics
Operations

Storefront and store systems
Marketplace operations
Listing and catalogue automation
Order, stock and fulfilment workflows
Customer message workflows
Multi-channel reporting

Integrations & Digital Infrastructure

Your tools, platforms and data working together.

Platform and API integrations, data flows, business websites, hosting and the technical foundation every other system depends on.

Explore Integrations

05Integrations & Infrastructurewhere it sits in the system

Parts of the system it concerns

Customer
Website
Application
Business logic
Database
AI
Automation
Analytics
Operations

Platform and API integrations
Data synchronisation
Business websites
Hosting and deployment
Access, security and backups
Technical foundations for growth

Automate your business

Not sure where to start?

Describe how the business runs today. We will map the workflow, show where the manual work is and propose the first system to build.

Automate Your Business

See Our Work