E-commerce Systems & Automation

Stores, marketplaces and the operation behind them, run as one system.

A storefront is the visible part. Listings, catalogue, orders, stock, customer messages and reporting decide whether an e-commerce business can grow. BWOK connects and automates that operation across owned stores and marketplaces, and runs its own commerce systems the same way.

Channels: Shopify, Etsy, Amazon, other marketplaces and owned stores
Operation: Listings, orders, stock, messages and reporting connected
Proof: BWOK builds and operates Listawok, a live listing manager for Etsy sellers

What this looks like

The commerce operation, automated.

Each tile is a part of selling online that usually runs on repeated manual work across several tools. Each becomes part of one connected system.

01
Storefronts & stores
Owned stores set up, organised and connected to the systems behind them.
- Shopify and storefront setup
- Product organisation
- Checkout and payments
- Store integrations
02
Marketplace operations
Marketplace presence run as an operation: listings, catalogue, policies and performance in one place.
- Etsy and Amazon operations
- Marketplace listings
- Catalogue management
- Policy and health tracking
03
Listing & catalogue automation
Product data, listing content, pricing and variants kept consistent across channels.
- Product data as the source of truth
- Listing content workflows
- Pricing and variant updates
- AI-assisted listing content
04
Orders, stock & fulfilment
Orders from every channel captured, fulfilled and communicated with stock kept in step.
- Multi-channel order flow
- Stock synchronisation
- Fulfilment hand-offs
- Shipping and returns
05
Customer messages & support
Questions, issues and reviews handled through defined workflows, with AI assistance where it helps.
- Message routing
- Suggested replies
- Order enquiries
- Review workflows
06
Multi-channel reporting
Sales, stock, margins and listing performance from every channel in one view.
- Sales and margin reporting
- Listing performance
- Stock and reorder signals
- Channel comparison

Where it sits

Every layer, from storefront to operations.

An e-commerce system touches the whole business system: the storefront and marketplace surfaces, the catalogue and order data, the automations that keep channels in step and the reporting the operation runs on.

Conceptual diagram of a business system. Lit parts are the ones this solution concerns.

Parts of the system it concerns

Customer
Website
Application
Business logic
Database
AI
Automation
Analytics
Operations

How BWOK works

One process, from workflow to working system.

The same six steps run every engagement, whatever the industry or the system being built. Each step has a purpose, a set of activities and a concrete outcome before the next begins.

01
Understand
The business, its people and the problem, as they are.
02
Map
The current process, step by step.
03
Design
The system, designed around the actual business.
04
Build
Software, automation and integrations, in increments.
05
Deploy
Into the real operating environment.
06
Improve
Usage and results decide what changes next.

Built and running

Systems BWOK builds and operates.

Not demos. The product, the education platform and the corporate platform are deployed, in use and maintained by the same team that builds for clients.

All products